This thread is locked. Get tickets to Amy Shark: Cry Forever tour. Surely Telstra must have a phone with a receptionist somewhere in its offices here ? Nominee. muru-D Australia. For more information, see Why canât I use some of the features of My Account below.. Change TV packs You can add TV packs, or swap TV packs of equal value, â¦ In the same way you get agitated by foreign voices, the foreign tone also comes across in your text. Also, Telstra customers with compatible mobile devices can buy a virtual Red Ribbon for $1.95 by sending via sms the word RED to 13 76 63, in support of the AIDS Trust of Australia. Telstra will compensate for your inconvenience. Pleasantly surprised by how good this Telstra service was. If you are going to call, try during business hours, Mon – Fri, 9 – 5 EST. And yes, in my experience the complaints dept is usually manned by someone in Australia, though I haven't had reason to try them outside our normal business hours to find out if that's still the case in the wee hours. Do you have what it takes to work in Telstraâs retail team? Further information on how we handle complaints can be found in our complaints handling process document. I know the receptionist isn’t going to resolve my issue ,but it would be good just to be able to talk to one firstly ,second ,they would know who the right person to speak to is , Telstra is our national carrier ,it should be so easy to talk to someone at HQ that a child could do it, it should not be like an endless maze where every turn leads to the off shore call center .. If youâre within Australia, you can ring them directly by calling: 1800 03 03 03 and then selecting âOption 1â for your enquiry. Get your tickets in the Telstra Plus member pre-sale. Previously worked with a Telstra Partner however I am not a Telstra Employee, just a fellow customer helping when I can. What is the customer care phone number for Vodafone? posted 2018-Feb-28, 9:51 am AEST Having someone to help you doesnât stop you from asking us questions, giving us information or accessing your details online. You can authorise a person or an organisation to be your correspondence or payment nominee. A year or two ago I was invited to attend a Telstra focus group and spoke with a senior officer whose responsibility included the overseas call centres. accents don't automatically prevent that, but it all depends on how the business has chosen to implement the solution. I ask to speak to someone about cancelling my connection - operative refuses to put me through. Customers also get data-free Apple Music streaming, access to Telstra Air, and data-free sport streaming for some of the biggest sport codes in Australia. No internet and I need it for work and absolutely no idea when I might have internet again. (Pic: Aaron Francis/The Australian) It may sound dramatic but my sanity has been shaken. Copyright © 2006-2021 OzBargain ABN: 26 144 073 772, Telstra Account Query - How to Speak to Someone in Australia, Worth It? Spent 80 mins on phone and got no results other than a referral to another level and have to wait for a call. They can only direct you to call the support numbers. I do not want to look on the web. You’ll be transferred to a dedicated complaints handling team. How can I speak to real person from Telstra services. It is obvious by the way you type. "the off-shore lady told me…". Feel free to contact Foxtel’s customer support for urgent billing and payment inquiries. Trying to call them so I can speak to someone about excessive charge for tv box. Why I must divorce Telstra. up to $40k Agent's Commission to Sell a Typical Sydney Property, The second hand market is so busy these days, Lycamobile Is Australia's Most Difficult Pre-Paid Plan to Setup. Homegrown multi ARIA award winning, singer-songwriter Amy Shark is off on a massive headline tour of Australia. Outlook, Mac Mail I'm using Telstra Mail™ webmail Browser-based e.g. After the automated voice says: "Welcome to Telstra. This includes internet connected devices you bought from Telstra and most of those you bought from other suppliers in Australia. Foxtel. We provide technology advice and support for most Australian-supplied internet connected gadgets. The telephone was invented to overcome this geographical restriction. soo not even the complaints can get it right , I was told she would ring me straight back that was 3 hours ago still waiting hahaha. ... dear telstra i wish to speak to a person on the phone how do i call you to cancel my internet or you can call me asap. Forum Regular reference: whrl.pl/Re6v2V. Telstra pre-paid sim kit is not even worth 1 star; bought one to use in Kangaroo Island during my holiday, registered on line, receivedan email saying it could take up to 4 hours to work, 2 days later, it was still not working, talk to Telstra with messages, they did reply for a few messages, then ignored the issue. But you must go through the initial reporting via the 24/7 chat or the "13" number to get the case reference. Preview tickets Why is it so hard to speak to a person in your own country. All trademarks are owned by their respective owners.OzBargain is an independent community website which has no association with nor endorsement by the respective trademark owners. $19.99 every single time my 4 year old hit the tv recommendations by Telstra. Telstra offers real value when it comes to its prepaid phone plans. I would try their online team (chat with consultant), I have had good experience with them. 1.5 hours leaving you ( the customer) believing the issue has been dealt with - but hasn't.I have better things to do with my time than deal with this inefficiency. Telstra offers many ways to pay a phone or internet bill, including online, by phone, or in person. Multilingual Support Within days, NAB contacted me, problem sloved. In months of trying to get anyone at Telstra to acknowledge that I even exist, let alone need them to do their job, the closest I have come to an actual person was a robotic sounding prankster on their chat service who couldn't communicate in English and didn't seem to know anything about anything. this shouldn't be so hard. The receptionist at Telstra's Head Office is not going to be able to assist as they are not trained to offer technical support or have access to the billing systems. Best of all - didn't have to call anyone or wait on hold - they call you back instead :). The link (on the Telstra web site) to doing this isn't the easiest to find but believe me it works! Another option if all else fails is to temporarily cancel your direct debit agreement until they've used up the credit. Government Organization. ... Australian Government Department of Health. Had one with the Business, I typed out my question, and the person responded, all clear and no accent :-) Resolved in 2 minutes, whilst I browse internet for other stuff. Contact Telstra to pay my bill. "Because this time of year, with depression and so on, if [people are] able to make a call that's free, that's an encouragement to speak to someone," he said. Telstra recently changed and updated it's IVR service that you hear when you call these numbers, allowing you to speak to someone ASAP. I have been trying to contact someone to assist with my change from Telstra to Boost for over 2 weeks now. For anyone seeking support or someone to talk to, 24 hour services are available from Lifeline www.lifeline.org.au 13 11 14 Telstra will automaitcally send out a finalised invoice for any outstanding charges (if any). Contacting Telstra - by phone or otherwise. You can contact our customer care or sales team by selecting the product and then giving us a call. TV Network. As already mentioned, deal with it through their 24/7 facebook page. I've had a payment into my account of $100 when they failed to upgrade my BigPond plan, and on other occasions they have refunded a whole month or whatever the period of time that they have failed to deliver. Telstra CEO Andrew Penn. There are a hundred ways that all lead to a call Center ,even chanting is with the call Center.. Just ask! Your Telstra ID is the only login you need to access all of your Telstra services. You can always speak with us. Also if you feel you have tried everything, post it up on their Facebook page. All depends on what the nature of your call is. In 2010 I sold my business interests and became, shudder, a consumer. You can follow the question or vote as helpful, but you cannot reply to this thread. "off-shore people…" How do I speak to a person at Vodafone? Depends on what your issue is about, most consumer customer facing teams are based offshore. When they do, we want to make sure they â¦ Telstra is a premium service – at least that is what it says it is. As someone who works for Telstra, you are welcome and encouraged to talk about Telstra on your own personal social media accounts. If you want to lodge a formal complaint, the best way is by filling out the form at https://telstra.com.complaints Ask the operator or the auto system to put you thru to the disconnection team, you'd be able to speak to an Aussie rep. The receptionist at Telstra's Head Office is not going to be able to assist as they are not trained to offer technical support or have access to the billing systems. Telstraâs Social Media Code â the 3Rs of Social Media Engagement Telstraâs Social Media Code, or our 3Rs of Social Media Engagement, applies to everyone, whether you are accredited or not. Try the Telstra "Leave it with us" service. We have along standing situation going back to Oct. last year. There is an office in Australia ,with staff I presume ? Australia’s largest 5G network. before I gave up. Most customer facing teams are based offshore soley, though the center I work is is based of both offshore and onshore. I worked for many years with British Telecomm where any issues were dealt with promptly - How times have changed ( I'm not that old by the way). The best way to reach Belong’s customer support is via their online option. Just make sure you don't have any browser adblocker running, otherwise the button to start chatting won't appear. Telstra are nightmare material. I love Live Chat with Telstra. Ikea gift cards - is it possible to buy them at more than 5% off? The 132200 number for Telsra connects to people off-shore where the line is dreadful & unfortunately they do not properly understand the issue. If you need assistance calling us in your language Telstra’s Multilingual Service offers a Interpreting Service. I have now spoken to them on 6 occasions - each time believing the problem had been sorted only to find that it hasn't.10 days ago I asked to be transferred to a person in Australia & finally was ! Be polite and constructive, you should have the issue fixed in a jiffy. Ask the operator or the auto system to put you thru to the disconnection team, you'd be able to speak to an Aussie rep. How do I speak to someone who knows what they are speaking about. Australian Government Department of Health. They can only direct you to call the support numbers. Call 131 450 Got to complaint and then this morning complaints department rang to discuss it and the complaints lady yesterday had put it to the wrong department ………. Live chat is an excellent way to quickly get a human agent to talk to about your customer service problem and the wait times are usually shorter than they are for phone-based support. Telstra hasn't been our "National Carrier", as such, for over 20 years since it was privatised and became a publicly listed company. You must also remember that Telstra is very non-discriminatory and you can get someone who sounds like an African for example still residing in Australia, they work here. The offshore call Center apologises ,talks to a supervisor ,tells you it’s all sorted !but the current bill stands ,and next months bill ends up being even more than the one you called to complain about .. How do fixed plans vary monthly .. Telstra Plus Tickets. Telstra also offers a … can also contact the Australian Communication & Media Authority (ACMA) or, for trade practices issues, the Australian Consumers Competition Commission (ACCC) Frivolous or vexatious complaints Telstra will not dismiss complaints as frivolous or â¦ I had a billing issue with my mobile service so left a message via the "Leave it with us" form. Chrome, Internet Explorer Whether it’s a billing or payment issue, unsatisfactory email reply or Telstra phone problems – we want to know, and we’ll take your Telstra complaints seriously. To cancel your Belong service please go to Belong’s website. You may already have a Telstra ID if: You already use one of our online services. If you give someone full authority permission to your account, they can: Add new services; Transfer ownership of services Weâre also aiming to make things easier for you by introducing new initiatives like being able to call us 24x7, but we know that things can sometimes go wrong. This document is also available in the following languages: Arabic ; Cantonese ; Greek They deal with all issues. This thread is now archived and closed to new comments. Where are all the X breeds? Manly365. English (US) How to find someone to speak to at Telstra in Aust... Streaming (Netflix, Stan, Foxtel Now, Binge). In 2010 I sold my business interests and became, shudder, a consumer. Iâm onto my 3rd attempt at speaking with someone/something through your message service (which is terrible). The next best way to talk to their customer support team, according to other Telstra customers, is by calling their 132203 phone number for their Customer Service department. Fees again how we handle complaints can be found in our complaints handling process document customer!, trying to contact someone to speak with someone they can communicate with effectively 241. Of phone calls, letters, emails got me nowhere orders for you, post it up on their page. 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