Clearly a mistake certainly not unsolicited goods. My father received a parcel with a value well over £1000, however he did not order it nor did he pay for it. In between you can cycle through the UK to your heart's content. Specifically, from the explanatory note that accompanies the legislation: “Part 4 of the Regulations contains provisions concerning protection from unsolicited sales and additional charges which have not been expressly agreed in advance. Hello Helen, I received a couple of packages that I did not order from a company that I had never heard of. Because I was not available for the delivery the phone was returned and I was told that the order would be cancelled and refunded. However, the Community VAT rules will apply to goods dispatched or transported from the territory of the United Kingdom to the territory of a Member State and vice versa, provided that the dispatch or transport has begun before the end of the transitional period and ends after it. Please read post above. Answer a few simple questions, pop in your email address and we'll send a tailored complaint letter to your inbox for you to send to … But the only refusal we have made is is to send out more goods without recieving the incorrect ones back which we are willing to pay for. They contacted DHL on the same day and they came back to them and confirmed as a missing lost item( I am assuming they have been reimbursed by DHL for the costs of the valued item.) You can send your bicycle to the UK with Send My Bag and enjoy the many dedicated cycle paths in a range of different landscapes. Comment document.getElementById("comment").setAttribute( "id", "a9185ad679e7de2ac462c7b738afc1c4" );document.getElementById("ae3a0381c6").setAttribute( "id", "comment" ); If this site or a response from me has helped you, please consider buying me some chocolate (don't like coffee!) 101 Habits of an Effective Complainer, The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013). UK COMPANIES LIST Find, check and analyze companies data. I would grateful for your advice on this as soon as possible as its getting rather complicated to say the least. Please note any response from you will go straight to spam and go unread. You need to follow the advice in the post. The dispatch of goods to the UK will no longer be treated as an intra-Community supply for VAT purposes but as an export. Please see the post above and links within and follow the advice. United Kingdom will have the status of a third country and therefore goods sent 2 0 Hello, I run a business selling console and computer goods, as well as offering repair for iPhones and iPods. Many thanks. Groupon is an easy way to get huge discounts while discovering fun activities in your city. VAT is paid within the time I contacted them by email saying I received the wrong items and asked them how to proceed to return the items I received. We were never informed of the cancellation because the advisor tried to hide what she did. Follow the advice in this post and Top 20 Tips How to Complain! I have ordered a piece of furniture. You’re welcome. might affect customs formalities. Complaints: An irritation or an inspiration? If the consumer has commissioned a carrier to which the goods are to be sent or delivered by the Trader, then the Trader’s obligation is fulfilled on such delivery to the nominated carrier. The way I see it is DHL are fault here, so yes it not classed as unsolicited goods. Would you deem this to be true unsolicited goods? Edco straight away sent me another order this time with DHL EXPRESS. I would literally be copying and pasting what is in the post! About ten days ago, another canister of bitumen paint arrived from “Company B”. limits of the tariff (10 or 30 days if a deferment is requested) unless you opt exports are exempt supplies and imports are subject to VAT which will be I wonder if you can help me – the mistake is mine. If something you ordered hasn't arrived . You should contact the company, tell them what has happened and request return procedure details. Goods delivered from the UK. I wanted to cancel one item from my order and keep one, however the advisor ended up cancelling both pre orders and couldn’t rebook because the stock was gone. What happens if they continue to ask for postage costs and I refuse to do so. 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